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The COVID-19 Facilities Outfitter Program powered by SMS Assist

Consumers have a new expectation of your facilities, and failing to rise to the occasion will expose you to more risks. Introducing an all-in-one solution for outfitting and maintaining your locations in a post-COVID-19 world.

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The COVID-19 Facilities Outfitter Program powered by SMS Assist

Consumers have a new expectation of your facilities, and failing to rise to the occasion will expose you to more risks. Introducing an all-in-one solution for outfitting and maintaining your locations in a post-COVID-19 world.

Get more info

Take action today to mitigate risks

As businesses begin to reopen, an outstanding customer experience will be crucial for getting people back into your locations. Customers and employees will differentiate the brands that step up for them. But it’s so much more than brand perception.

“Employee speaks out after testing positive for COVID-19.”
“Employee’s family sues after COVID-19 death.”
“Coworker claims store did not protect employees.”
“As businesses reopen, lawsuits loom over COVID-19 exposure.”

 

There are legal risks at stake with COVID-19 negligence. Methods like contact tracing will make it easier to identify the source of infection. If you are not taking the proper precautions for cleaning and distancing, you could be vulnerable to liability lawsuits or safety violations.

3,000
coronavirus-related worker complaints filed with OSHA from January through early April
Source: The Washington Post

COVID-19 is reshaping the in-store experience. Are you prepared?

Now is the time to act swiftly. Choose a facilities partner that can help you take every necessary precaution. You’ll need to implement an all-encompassing, cost-effective program. If you don’t act now and be a leader, you’ll be a follower.

71%
say if they perceive that a brand is putting profit over people, they will lose trust in that brand forever
Source: Edelman

This is no longer just a defensive tactic—this is the future of facilities.

Your all-in-one solution

Introducing SMS Assist’s COVID-19 Facilities Outfitter Program

A full suite of services, one point of contact, one consolidated invoice—all to deliver a safe environment for your employees and customers.

Select the services you need, or opt for the complete program.

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Blue tube UV light for HVAC systems
Kill infectious diseases, mold, mildew, and dangerous bacteria in the air

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Safety shields and sneeze guards
Promote social distancing with point of sale barriers

95%
of consumers want companies to implement physical protection and distancing measures
Source: Prosper Insights & Analytics

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Minimum efficiency reporting value (MERV-11 and -13) filter installation
Install HVAC filters that could help keep your air clear of harmful particles

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Multi-level deep cleaning program
Clean, disinfect, and sanitize to prevent COVID-19 in your facilities

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Automatic door conversions
Convert your manual doors to automatic for hands-free usage

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Pre-opening inspections and repairs
Ensure your locations are ready to open and operate as usual

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Touchless restroom amenities
Install motion flush valves, touchless hand dryers, and motion faucets

91%
believe it’s extremely or somewhat important that public restrooms are equipped with touchless fixtures
Source: Bradley Corp

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Why companies choose SMS Assist

A national network of qualified providers
Work orders are serviced by providers who are sourced, qualified, managed, and measured by SMS Assist. Our network of 20,000 service providers are experts in more than 45 trades—in addition to those listed above—including plumbing, electrical, equipment repair, and landscaping.

Technology to track and verify services
With so many services across all your locations, don’t leave it up to trust that work is being completed properly and on-time. Track the status of work orders and rate each service via the One by SMS Assist™ portal. Plus, mitigate risks with a record of historic work orders.

A consultative approach from our facilities experts
When you work with SMS Assist, you get a dedicated team to help manage your work orders and provide you with insights to make smarter decisions for the future of your business.

24/7/365 customer service support 
Our operations team is available around-the-clock to answer calls, dispatch work orders, and follow up on services. You get a dedicated phone line that plugs you right into your operational support team.

Let’s work together to keep our communities safe and your business running smoothly.

 

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What is SMS Assist?
SMS Assist is on a mission to transform the facilities maintenance industry by delivering unprecedented transparency and control. More than 186,000 commercial properties—like retail stores, banks, restaurants, and more—and residential rental properties leverage our cloud-based platform to connect to more than 20,000 service providers and our operations teams that are available every second of every day. It’s a new approach for an industry in need of a better solution.